1. Introduction
Club York (website: https://theclarenceroom.com.au) appreciates your business and trust. Please read this Privacy Policy carefully and provide your consent in order to use our services and website.
2. Data Collected
Data Storage Location
Club York operates web servers that are securely hosted and GDPR compliant. Your data is stored securely and handled in accordance with applicable privacy laws.
Registration Data
If you register on our website, we store your chosen username, email address, and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.
Enquiry & Booking Data
When you submit an enquiry or booking request through theclarenceroom.com.au, we collect the personal information you provide (such as name, email, phone number, and event details) in order to respond to your request and provide our services.
Contact Form
Information submitted through the contact form on our site is sent to our company email. These submissions are only kept for customer service purposes and are never used for marketing purposes or shared with third parties.
Comments
When you leave comments on the website we collect the data shown in the comments form, as well as the IP address and browser user agent string to help with spam detection.
Google Analytics
We use Google Analytics on our site for anonymous reporting of site usage. No personalised data is stored. If you would like to opt-out of Google Analytics monitoring your behaviour on our website please use this link: https://tools.google.com/dlpage/gaoptout/
How We Use Your Personal Information
- Verification and identification of the user during website usage.
- Responding to enquiries, bookings, and customer service requests.
- Sending updates with important information about news or changes.
- Checking account activity to prevent fraudulent transactions and ensure the security of your personal information.
- Customising your website experience to make it more personal and engaging.
- Ensuring overall performance and administrative functions run smoothly.
3. Embedded Content
Pages on this site may include embedded content, such as videos or maps. Embedded content from other websites behaves in the exact same way as if you visited those websites directly. They may collect data about you, use cookies, and monitor your interaction with that content. Below are the services we use:
The Facebook page plugin may be used to display our timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Facebook server until you consent to it. Facebook Privacy Policy
We may embed Instagram content on our site. Instagram has its own cookie and privacy policies over which we have no control. Instagram Privacy Policy
YouTube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. No cookies are installed from YouTube and your IP is not sent to a YouTube server until you consent to it. YouTube Privacy Policy
4. Cookies
This site uses cookies — small text files placed on your device to help the site provide a better user experience. Cookies are used to retain user preferences and provide anonymised tracking data to third party applications like Google Analytics. You may prefer to disable cookies in your browser settings.
Necessary Cookies (all site visitors)
- cfduid: Used by CloudFlare CDN to identify individual clients behind a shared IP address and apply security settings on a per-client basis.
- PHPSESSID: To identify your unique session on the website.
Necessary Cookies (Additional for Logged-in Users)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}:
Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: Used to customise your view of the admin interface and site interface.
5. Who Has Access To Your Data
If you are not a registered user on our site, there is no personal information we can retain or view regarding yourself. If you have a registered account, your personal information can be accessed by:
- Our system administrators.
- Our support team, where access is required to provide assistance related to your account.
6. Third Party Access to Your Data
Club York does not share your data with third parties in a way that reveals your personal information such as your email or name. The only exception is where we are required to share limited data with partners in order to provide the services you expect from us. Please see our embedded content and cookie sections above for details of third party services we use.
7. How Long We Retain Your Data For
When you submit an enquiry or a comment, its metadata is retained until you request its removal. We use this data so that we can recognise you and respond to your requests efficiently.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts communications between your browser and our servers so that personally identifiable information is not captured or intercepted by third parties without authorisation.
In case of a data breach, system administrators will immediately take all necessary steps to ensure system integrity, will contact affected users, and will attempt to reset passwords if needed.
9. Your Data Rights
General Rights
If you have a registered account on this website or have submitted an enquiry, you can request an exported file of the personal data we retain. You can also request that we erase any personal data we have stored, except where we are obliged to keep it for administrative, legal, or security purposes.
Australian Privacy Act
Club York is committed to complying with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). Your privacy is critically important to us and we aim to handle all personal information with the highest standard of care. For more information, visit the Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
10. Third Party Websites
Club York may post links to third party websites on theclarenceroom.com.au. These third party websites are not screened for privacy or security compliance by Club York, and you release us from any liability for the conduct of these third party websites. All social media sharing links, whether displayed as text links or social media icons, do not connect you to any of the associated third parties unless you explicitly click on them.
Please be aware that this Privacy Policy, and any other policies in place, does not create rights enforceable by third parties. Club York bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.
11. Release of Your Data for Legal Purposes
At times it may become necessary or desirable to Club York, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter.
Any passing on of personal data for legal purposes will only be done in compliance with the laws of Australia.